Terms

1. Serene connects customers with independent home helpers. We facilitate discovery, scheduling and payment; the helper delivers the service.
2. You must provide accurate account information and are responsible for activity under your account. Keep your password confidential.
3. Bookings are confirmed once payment is successfully verified. Amounts are calculated by us from the helper's rate and the duration you select.
4. Cancellations made before the scheduled start can be requested from your account; refunds are handled case by case through our payment processor.
5. Helpers are onboarded through an application and review process. We verify the details supplied to us but do not otherwise guarantee outcomes.
6. Misuse of the platform — fraudulent bookings, abusive conduct, or attempts to circumvent payment — may result in account deactivation.